Business Development • Recovery • Procurement • Team Operations

Driving growth, securing recovery, and delivering results.

Md Jamirul Islam is a results-driven professional with hands-on experience in business development, procurement, recovery and collection, customer support leadership, reporting, and operational coordination.

Contact Me View Projects
6+ Years Cross-functional professional experience
3 Roles Across recovery, procurement, and support
5 Courses Professional certifications completed
Growth Focus Revenue, service quality, and operations
Md Jamirul Islam profile photo
Business Development
Reporting & Coordination
Credit Recovery
ABOUT

Business Development, Recovery, Procurement & Team Operations

I combine business growth strategy, client communication, debt recovery discipline, procurement coordination, and team leadership to help organizations improve efficiency, service quality, and financial performance.

Professional Profile

My background includes identifying new business opportunities, supporting revenue generation, managing recovery and collection tasks, maintaining vendor and client relationships, supervising support teams, handling procurement activities, preparing reports, and contributing to process improvement across departments.

I aim to present myself as a dependable, polished, and modern professional who can add value across business operations, customer engagement, collections, procurement support, and team performance.

Business Development Credit Recovery Procurement Operations Team Leadership Reporting & Coordination
Growth-Minded ApproachFocused on practical business support, revenue contribution, and disciplined follow-up.
Strong Team PresenceExperienced in guiding teams, coordinating tasks, and maintaining service standards.
Reliable OperationsCommitted to accuracy, documentation, vendor coordination, and workflow consistency.
Professional PresentationA clean, modern, and responsive portfolio that creates a strong first impression.
CORE SKILLS & EXPERTISE

A balanced profile built on commercial awareness, operational execution, customer service leadership, and business reporting.

Business Development & Opportunity Hunting

Identifying potential growth areas, client needs, and new revenue opportunities.

Credit Recovery & Collection

Following up on outstanding payments while preserving positive customer relationships.

Procurement & Vendor Coordination

Managing vendor communication, procurement tasks, and cost-conscious purchasing processes.

FTP Operations & File Handling

Supporting operational data flow, file transfer activities, accuracy checks, and documentation.

Customer Support Leadership

Leading teams, improving service quality, and ensuring timely issue resolution.

Data Analysis & Reporting

Preparing reports and performance summaries to support informed decision-making.

ERP & CRM Tools

Using digital systems to manage workflows, track information, and improve accuracy.

Communication & Negotiation

Maintaining productive communication with clients, suppliers, and cross-functional teams.

RESUME

Professional background covering education, professional development, and hands-on experience in business development, procurement, operations, customer support, and recovery management.

Professional Summary

Md Jamirul Islam

Strategic and adaptable professional with 6+ years of experience across business development, recovery and collection, procurement, FTP operations, customer support, reporting, and team coordination.

  • Based in Dhaka, Bangladesh
  • Phone: 019888878887
  • Email: jamirul8887@gmail.com
  • Strong background in team supervision, vendor communication, reporting, and operational process support

Career Objective

To contribute to a growth-focused organization where I can apply my experience in business development, recovery, procurement, reporting, and service leadership to create measurable business value.

EDUCATION & CERTIFICATIONS

Academic foundation and professional development.

Education

Institute of Science and Technology

Master of Business Administration (MBA)

Institute of Science and Technology, Bangladesh

Major: Marketing | 2023 | CGPA: 3.00 / 4.00
Institute of Science and Technology

Bachelor of Business Administration (BBA)

Institute of Science and Technology, Bangladesh

Major: Marketing | 2020 | CGPA: 2.69 / 4.00
Birshrestha Munshi Abdur Rouf Public College

Higher Secondary Certificate (HSC)

Birshrestha Munshi Abdur Rouf Public College

Field: Business Studies | 2015 | GPA: 4.00 / 5.00
Birshrestha Munshi Abdur Rouf Public College

Secondary School Certificate (SSC)

Birshrestha Munshi Abdur Rouf Public College

Field: Business Studies | 2013 | GPA: 4.38 / 5.00

Certifications

Human Resource Management

International Business Management Institute (IBMI)

2025 | Professional development course in human resource practices and management fundamentals.
View Certificate

Digital Marketing

ICT Division, Government of Bangladesh (DIKKHA Project)

2025 | Successfully completed an online Digital Marketing course covering online branding, campaign strategy, social media marketing, and digital growth techniques.
View Certificate

Cyber Hygiene

APAC Cybersecurity Fund, The Asia Foundation

2025 | Focused on essential cybersecurity awareness and safe digital practices.
View Certificate

Microsoft Excel

10 Minute School

2025 | Applied Excel skills for structured reporting, data management, and office productivity.
View Certificate

Digital Marketing Campaign Planning

Muktopaath

2022 | Practical understanding of campaign planning, target audience engagement, and digital promotion.
View Certificate

Troubleshooting in Operating System

a2i, ICT Division

2022 | Basic operating system troubleshooting and technical support awareness.
View Certificate
PROFESSIONAL EXPERIENCE

Experience across recovery, procurement, customer support, and business growth.

Safwan Bashundhara GlobalCurrent

Assistant Recovery / Credit & Collection

  • Assist in recovery and collection of outstanding payments and support credit control activities.
  • Maintain accurate records of customer accounts, transactions, and payment follow-ups.
  • Coordinate with clients to resolve payment issues professionally and efficiently.
  • Prepare recovery-related updates and support reporting for management review.
  • Contribute to process improvement in customer communication and recovery workflow.
Amber IT Limited4 Year

Sr Officer

  • Managed procurement processes to ensure timely sourcing of products and services.
  • Negotiated with vendors to support cost savings and efficient purchasing decisions.
  • Handled FTP-related operational tasks, file coordination, and data accuracy checking.
  • Supported troubleshooting, documentation, and workflow improvement activities.
  • Prepared reports to support management decisions and operational visibility.
U-Turn TechnologiesTotal Tenure: 1 Years

Senior Officer – Business Development & Recovery

  • Identified and pursued new business opportunities to support growth and market expansion.
  • Managed debt recovery and collection activities with strong follow-up discipline.
  • Maintained customer relationships to improve retention and service satisfaction.
  • Supported sales targets and revenue generation through business coordination.
  • Prepared and analyzed performance reports for better decision-making.
U-Turn Technologies2 Years

Officer & Team Leader – Customer Support

  • Managed and supervised customer support teams to ensure high-quality service delivery.
  • Oversaw daily support operations, team performance, and issue resolution processes.
  • Improved service quality through problem-solving, follow-up, and team coordination.
  • Provided leadership that enhanced customer satisfaction and operational consistency.
  • Supported administrative coordination, including office-related process follow-up.
PORTFOLIO

A strategic overview of my professional expertise across business growth, recovery management, operations, and performance-driven execution.

Delivering measurable value through structured processes, client-focused execution, and data-driven decision-making.

Growth

Business Development Strategy

Driving revenue growth through market expansion, client acquisition, and strategic relationship management.

Recovery

Recovery & Collection Management

Ensuring efficient debt recovery through structured follow-ups, client communication, and performance tracking.

Operations

Procurement & Vendor Coordination

Managing sourcing, vendor relationships, and cost optimization to support smooth business operations.

Support

Customer Support Leadership

Leading teams to deliver high-quality service, resolve issues efficiently, and enhance customer satisfaction.

Reporting

Reporting & Data Analysis

Transforming operational data into actionable insights for performance tracking and strategic decisions.

Operations

FTP & Process Coordination

Handling file transfer operations, troubleshooting, and workflow coordination to ensure system reliability.

SERVICES

I contribute to business teams through commercial support, relationship management, reporting, recovery coordination, and operational execution.

Business Development Support

Support business growth through market opportunity tracking, client communication, and sales coordination.

Recovery & Collection Management

Help reduce overdue balances through structured follow-up, accurate records, and professional communication.

Procurement Coordination

Support sourcing, vendor liaison, negotiation follow-up, and purchasing process efficiency.

Customer Support Team Leadership

Lead support teams, improve customer experience, and maintain service delivery standards.

Reporting & Documentation

Prepare operational and performance reports to support planning and management decisions.

Process & Operations Support

Contribute to workflow improvement, data coordination, and daily business operation support.

BLOGS & PROJECTS

My blog & project gallery.

This section is ready for blog covers, project screenshots, work samples, case studies, and portfolio images. You can replace the placeholder images inside assets/img/ after uploading to hosting.

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Project Slot

Recovery & Collection Case Portfolio

Add your own image and short case summary here.

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Blog Slot

Credit Control Insights

Use this section for article thumbnails, industry notes, or success stories.

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Project Slot

Business Operations Presentation

Ready for screenshots, certificates, or business-related visual content.

TESTIMONIALS

Professional references and testimonial-style statements presented in a clean, readable layout for portfolio display.

“A practical team leader who knows how to balance service quality, process control, and professionalism.”

Farhana Sultana

Customer Experience Lead, Dhaka

“Jamirul consistently brings discipline, professionalism, and clarity to business and recovery operations.”

Rana Hasan

Marketing Manager, Dhaka

“His leadership improved team coordination and helped maintain a high standard of customer service.”

Sadia Akter

Team Lead, Chattogram

“He is dependable, organized, and highly effective in communication with both clients and internal teams.”

Fahim Chowdhury

Business Analyst, Dhaka

“Jamirul’s reporting skills and follow-up discipline add real value to daily operational performance.”

Nazmun Nahar

Operations Manager, Sylhet

“He demonstrates strong ownership in recovery, customer service, and coordination work.”

Rafiq Islam

Project Coordinator, Khulna

CONTACT

Let’s connect for professional opportunities, collaborations, or business discussions.

Address: Comfort Housing, Adabor, Mohammadpur, Dhaka, Bangladesh

+8801988878887 jamirul8887@gmail.com Email Me WhatsApp LinkedIn

Send a Message